/* ============================================================================
   Call Center Tools — Design System (estética Atlassian). Sin emojis.
   ========================================================================== */
:root{
  /* Marca / acción */
  --brand:#0052CC; --brand-hover:#0747A6; --brand-press:#09326C;
  --brand-subtle:#DEEBFF; --brand-subtle-hover:#B3D4FF; --link:#0052CC;
  /* Texto */
  --text:#172B4D; --text-subtle:#44546F; --text-subtlest:#5A6678; --text-disabled:#A5ADBA; --text-inverse:#FFFFFF;
  --icon:#44546F; --icon-subtle:#626F86;
  /* Superficies */
  --surface:#FFFFFF; --sunken:#F7F8F9; --raised:#FFFFFF;
  --n100:#F4F5F7; --n200:#EBECF0; --n300:#DFE1E6;
  /* Bordes */
  --border:#DFE1E6; --border-subtle:#EBECF0; --border-bold:#8993A4; --focus:#4C9AFF;
  /* Semánticos */
  --success-bold:#216E4E; --success-bg:#DFFCF0; --success-border:#4BCE97;
  --warning-bold:#974F0C; --warning-bg:#FFF7D6; --warning-border:#F5CD47;
  --danger-bold:#AE2E24; --danger-bg:#FFECEB; --danger-border:#F87168;
  --info-bold:#0055CC; --info-bg:#E9F2FF; --info-border:#579DFF;
  --discovery-bold:#5E4DB2; --discovery-bg:#F3F0FF;
  --scrim:rgba(9,30,66,0.54);
  /* Tipografía */
  --font:-apple-system,BlinkMacSystemFont,"Segoe UI","Inter",Roboto,Helvetica,Arial,sans-serif;
  --mono:"SFMono-Regular","JetBrains Mono",Consolas,Menlo,monospace;
  /* Sombras */
  --e100:0 1px 1px rgba(9,30,66,0.25),0 0 1px rgba(9,30,66,0.31);
  --e200:0 4px 8px -2px rgba(9,30,66,0.25),0 0 1px rgba(9,30,66,0.31);
  --e300:0 8px 12px rgba(9,30,66,0.15),0 0 1px rgba(9,30,66,0.31);
  --e400:0 20px 32px -8px rgba(9,30,66,0.25);
  --ring:0 0 0 2px var(--focus);
  /* Layout */
  --topbar-h:56px; --sidenav-w:240px;
}
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font-family:var(--font);font-size:14px;line-height:20px;color:var(--text);background:var(--sunken);-webkit-font-smoothing:antialiased}
a{color:var(--link);text-decoration:none}
/* Foco de teclado visible (accesibilidad WCAG 2.4.7) */
a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,
.btn:focus-visible,.nav-item:focus-visible,.tab:focus-visible,.iconbtn:focus-visible,
.clip-row:focus-visible,.ck:focus-visible,[tabindex]:focus-visible,tbody tr:focus-visible{
  outline:2px solid var(--focus);outline-offset:1px;border-radius:3px}
/* Casilla (checkbox) personalizada: caja de tamaño FIJO, siempre visible y clicable —
   marcada o no. Antes, al desmarcar quedaba vacía y colapsaba a 0px (no se podía re-marcar). */
.ck{display:inline-flex;align-items:center;justify-content:center;flex:0 0 18px;
  width:18px;height:18px;border:1.5px solid var(--border);border-radius:4px;background:#fff;
  color:#fff;cursor:pointer;vertical-align:middle;transition:background .12s,border-color .12s}
.ck.on{background:var(--brand);border-color:var(--brand)}
.ck .ico{width:13px;height:13px}
.ico{width:16px;height:16px;flex:0 0 auto;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;vertical-align:middle}
.ico-sm{width:14px;height:14px}
.mono{font-family:var(--mono);font-variant-numeric:tabular-nums}

/* ===== APP SHELL — sidebar auto-contráctil (se expande al pasar el cursor) ===== */
.shell{height:100vh;overflow:hidden}
.topbar{position:fixed;top:0;left:0;right:0;height:56px;display:flex;align-items:center;gap:12px;padding:0 16px;background:var(--surface);border-bottom:1px solid var(--border);z-index:40}
.sidenav{position:fixed;top:56px;bottom:0;left:0;width:240px;overflow-y:auto;white-space:nowrap;padding:8px 0;background:var(--n100);border-right:1px solid var(--border);z-index:30;transition:width .16s ease}
.main{position:fixed;top:56px;left:240px;right:0;bottom:0;overflow-y:auto;background:var(--sunken);transition:left .16s ease}
/* colapsado: el usuario lo controla con el botón del topbar (persistente) */
html.nav-collapsed .sidenav{width:64px;overflow:hidden}
html.nav-collapsed .main{left:64px}
/* colapsado: solo iconos, etiquetas ocultas del todo */
html.nav-collapsed .nav-item{padding:8px 0;justify-content:center;gap:0}
html.nav-collapsed .nav-item .nl{display:none}
html.nav-collapsed .nav-head,html.nav-collapsed .nav-group-title,html.nav-collapsed .nav-item .count{display:none}
html.nav-collapsed .nav-group{padding:6px 0}
.nav-toggle{width:32px;height:32px;border:none;background:transparent;border-radius:5px;display:flex;align-items:center;justify-content:center;color:var(--icon);cursor:pointer;flex-shrink:0}
.nav-toggle:hover{background:var(--n200)}

/* topbar pieces */
.wordmark{display:flex;align-items:center;gap:8px;font-weight:700;font-size:15px;color:var(--text);white-space:nowrap}
.wordmark .logo{width:24px;height:24px;border-radius:4px;background:var(--brand);display:flex;align-items:center;justify-content:center;color:#fff}
.gsearch{flex:1;max-width:440px;position:relative}
.gsearch .ico{position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--icon-subtle)}
.gsearch input{width:100%;height:32px;padding:0 10px 0 32px;border:1px solid var(--border);border-radius:3px;background:var(--n100);font:inherit;font-size:14px;color:var(--text);outline:none}
.gsearch input:focus{background:#fff;border-color:var(--brand);box-shadow:var(--ring)}
.gsearch kbd{position:absolute;right:8px;top:50%;transform:translateY(-50%);font:inherit;font-size:11px;color:var(--text-subtlest);border:1px solid var(--border);border-radius:3px;padding:1px 5px;background:#fff}
.topbar-right{margin-left:auto;display:flex;align-items:center;gap:8px}
.seal{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--text-subtle);padding:4px 10px;border:1px solid var(--border);border-radius:3px;background:var(--n100);white-space:nowrap}
.seal b{color:var(--text);font-weight:600}
.iconbtn{width:32px;height:32px;border:none;background:transparent;border-radius:3px;display:flex;align-items:center;justify-content:center;color:var(--icon);cursor:pointer;position:relative}
.iconbtn:hover{background:var(--n200)}
.dot{position:absolute;top:5px;right:5px;min-width:16px;height:16px;padding:0 4px;border-radius:8px;background:var(--danger-bold);color:#fff;font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center;border:2px solid var(--surface)}
.avatar{width:28px;height:28px;border-radius:50%;background:#7A869A;color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;cursor:pointer}
.ctry-sel{display:flex;align-items:center;gap:6px;height:32px;padding:0 10px;border:1px solid var(--border);border-radius:3px;background:#fff;font-size:14px;color:var(--text);cursor:pointer}
.ctry-sel .ico{color:var(--icon-subtle)}

/* sidenav */
.nav-head{padding:12px 16px 8px;display:flex;align-items:center;gap:8px}
.nav-head .sp{font-weight:600;font-size:14px;color:var(--text)}
.nav-group{padding:8px 0}
.nav-group-title{padding:8px 16px 4px;font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--text-subtle)}
.nav-item{display:flex;align-items:center;gap:10px;padding:8px 16px;font-size:14px;font-weight:500;color:var(--text-subtle);cursor:pointer;border-left:3px solid transparent}
.nav-item .ico{color:var(--icon-subtle)}
.nav-item:hover{background:var(--n200);color:var(--text)}
.nav-item.active{background:var(--brand-subtle);color:var(--brand);border-left-color:var(--brand);font-weight:600}
.nav-item.active .ico{color:var(--brand)}
.nav-item .count{margin-left:auto;font-size:11px;font-weight:700;color:var(--text-subtle);background:var(--n200);border-radius:10px;padding:0 7px;min-width:18px;text-align:center}

/* ===== PAGE ===== */
.page{padding:24px 32px 40px}
.page-header{display:flex;align-items:flex-start;gap:16px;margin-bottom:20px}
.crumb{font-size:12px;color:var(--text-subtlest);margin-bottom:4px}
.page-title{font-size:24px;line-height:28px;font-weight:600;color:var(--text)}
.page-desc{font-size:14px;color:var(--text-subtle);margin-top:4px;max-width:680px}
.page-actions{margin-left:auto;display:flex;gap:8px;flex-shrink:0}

/* ===== BUTTONS ===== */
.btn{height:32px;padding:0 12px;border-radius:3px;border:1px solid transparent;font:inherit;font-size:14px;font-weight:500;display:inline-flex;align-items:center;gap:6px;cursor:pointer;white-space:nowrap;background:var(--n200);color:var(--text)}
.btn:hover{background:var(--n300)}
.btn .ico{width:16px;height:16px}
.btn-primary{background:var(--brand);color:#fff}
.btn-primary:hover{background:var(--brand-hover)}
.btn-subtle{background:transparent;color:var(--text-subtle)}
.btn-subtle:hover{background:var(--n200);color:var(--text)}
.btn-danger{background:var(--danger-bold);color:#fff}
.btn-lg{height:40px;padding:0 16px;font-size:14px}
.btn-link{background:none;border:none;color:var(--link);padding:0;height:auto;font-weight:500;cursor:pointer}

/* ===== FIELDS ===== */
.field{margin-bottom:16px}
.field label{display:block;font-size:12px;font-weight:600;color:var(--text-subtle);margin-bottom:4px}
.input,.select{width:100%;height:32px;padding:0 10px;border:1px solid var(--border);border-radius:3px;background:#fff;font:inherit;font-size:14px;color:var(--text);outline:none}
.input:focus,.select:focus{border-color:var(--brand);box-shadow:var(--ring)}
.input.lg{height:40px}
.input::placeholder{color:var(--text-subtlest)}
.input.invalid{border-color:var(--danger-border)}
.helper{font-size:12px;color:var(--text-subtlest);margin-top:4px}
.select{appearance:none;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' stroke='%2344546F' stroke-width='1.8'><path d='M4 6l4 4 4-4'/></svg>");background-repeat:no-repeat;background-position:right 8px center;padding-right:28px;cursor:pointer}

/* ===== LOZENGE / BADGE ===== */
.loz{display:inline-flex;align-items:center;gap:4px;height:16px;padding:0 6px;border-radius:3px;font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;line-height:16px;background:var(--n200);color:var(--text-subtle)}
.loz .ico{width:11px;height:11px;stroke-width:2.4}
.loz.success{background:var(--success-bg);color:var(--success-bold)}
.loz.danger{background:var(--danger-bg);color:var(--danger-bold)}
.loz.warning{background:var(--warning-bg);color:var(--warning-bold)}
.loz.info{background:var(--info-bg);color:var(--info-bold)}
.loz.discovery{background:var(--discovery-bg);color:var(--discovery-bold)}
.chip{display:inline-flex;align-items:center;gap:6px;height:24px;padding:0 8px;border-radius:3px;background:var(--n200);color:var(--text);font-size:13px}
.chip .x{color:var(--icon-subtle);cursor:pointer;display:flex}
.chip.active{background:var(--brand-subtle);color:var(--brand)}

/* ===== CARD / PANEL ===== */
.card{background:var(--surface);border:1px solid var(--border);border-radius:4px;box-shadow:var(--e100)}
.card.flat{box-shadow:none}
.card-h{padding:16px 20px;border-bottom:1px solid var(--border-subtle);font-size:16px;font-weight:600;display:flex;align-items:center;gap:8px}
.card-b{padding:20px}

/* ===== BANNER ===== */
.banner{display:flex;align-items:flex-start;gap:10px;padding:10px 14px;border-radius:3px;border:1px solid var(--border);border-left-width:4px;font-size:14px;background:#fff}
.banner .ico{margin-top:1px;flex:0 0 auto}
.banner.info{background:var(--info-bg);border-color:var(--info-border);color:var(--text)}
.banner.warning{background:var(--warning-bg);border-color:var(--warning-border)}
.banner.danger{background:var(--danger-bg);border-color:var(--danger-border)}
.banner.success{background:var(--success-bg);border-color:var(--success-border)}
.banner b{font-weight:600}
.banner .b-actions{margin-left:auto;display:flex;gap:8px;align-items:center;flex-shrink:0}

/* version banner sticky */
.ver-banner{display:flex;align-items:center;gap:10px;padding:8px 32px;background:var(--info-bg);border-bottom:1px solid var(--info-border);font-size:13px;color:var(--text)}
.ver-banner .b-actions{margin-left:auto}

/* ===== TABLE ===== */
.tbl-wrap{background:var(--surface);border:1px solid var(--border);border-radius:4px;overflow:auto}
table.tbl{width:100%;border-collapse:collapse;font-size:13px;line-height:18px}
table.tbl thead th{position:sticky;top:0;background:var(--sunken);text-align:left;font-size:12px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--text-subtle);padding:8px 12px;border-bottom:2px solid var(--border);white-space:nowrap}
table.tbl thead th .ico{color:var(--icon-subtle);width:14px;height:14px}
table.tbl tbody td{padding:0 12px;height:36px;border-bottom:1px solid var(--border-subtle);color:var(--text);vertical-align:middle;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:240px}
table.tbl tbody tr:hover{background:var(--n100)}
table.tbl tbody tr.sel{background:var(--brand-subtle)}
table.tbl tbody tr.sel td{box-shadow:inset 2px 0 0 var(--brand)}
.th-sort{display:inline-flex;align-items:center;gap:4px;cursor:pointer}
.cell-code{font-family:var(--mono);font-variant-numeric:tabular-nums;color:var(--text)}
.tbl-foot{display:flex;align-items:center;gap:12px;padding:10px 14px;border-top:1px solid var(--border);background:var(--surface);font-size:12px;color:var(--text-subtle)}

/* skeleton */
.sk{background:linear-gradient(90deg,var(--n100),var(--n200),var(--n100));border-radius:3px;height:12px;display:inline-block}

/* ===== TABS ===== */
.tabs{display:flex;gap:4px;border-bottom:2px solid var(--border);margin-bottom:16px}
.tab{padding:8px 12px;font-size:14px;font-weight:500;color:var(--text-subtle);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-2px;display:flex;align-items:center;gap:6px}
.tab .count{font-size:11px;font-weight:700;background:var(--n200);border-radius:10px;padding:0 7px;color:var(--text-subtle)}
.tab.active{color:var(--brand);border-bottom-color:var(--brand);font-weight:600}

/* ===== STEPPER ===== */
.stepper{display:flex;align-items:center;gap:8px}
.step{display:flex;align-items:center;gap:8px;color:var(--text-subtlest);font-size:13px;font-weight:500}
.step .num{width:24px;height:24px;border-radius:50%;border:1.5px solid var(--border-bold);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;color:var(--text-subtle)}
.step.active{color:var(--text)}
.step.active .num{background:var(--brand);border-color:var(--brand);color:#fff}
.step.done .num{background:var(--success-bg);border-color:var(--success-border);color:var(--success-bold)}
.step-sep{width:24px;height:1.5px;background:var(--border)}

/* ===== KPI ===== */
.kpi{background:var(--surface);border:1px solid var(--border);border-radius:4px;padding:16px 18px;box-shadow:var(--e100)}
.kpi .k-l{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-subtle);display:flex;align-items:center;gap:6px}
.kpi .k-v{font-size:29px;line-height:32px;font-weight:600;color:var(--text);margin-top:6px}
.kpi .k-d{font-size:12px;color:var(--text-subtlest);margin-top:2px}

/* ===== EMPTY STATE ===== */
.empty{max-width:420px;margin:80px auto;text-align:center}
.empty .ill{width:72px;height:72px;margin:0 auto 16px;border-radius:50%;background:var(--n100);display:flex;align-items:center;justify-content:center;color:var(--icon-subtle)}
.empty .ill .ico{width:32px;height:32px}
.empty h2{font-size:20px;font-weight:600;margin-bottom:8px}
.empty p{font-size:14px;color:var(--text-subtle);margin-bottom:20px}

/* grids */
.grid{display:grid;gap:16px}
.g-3{grid-template-columns:repeat(3,1fr)}
.g-4{grid-template-columns:repeat(4,1fr)}
.row{display:flex;gap:12px;align-items:center}
.muted{color:var(--text-subtle)} .small{font-size:12px} .strong{font-weight:600}
.del{color:var(--danger-bold);text-decoration:line-through} .ins{color:var(--success-bold)}

/* ── Responsive de ESCRITORIO (varias resoluciones; sin móvil) ── */
@media (max-width: 1366px){
  .page{padding:20px 22px 36px}
  .g-4{grid-template-columns:repeat(2,1fr)}
  .grid{gap:12px}
}
@media (max-width: 1180px){
  /* sidebar a riel de iconos para ganar ancho útil */
  .sidenav{width:64px;overflow:hidden}
  .main{left:64px}
  .sidenav .nl,.sidenav .nav-group-title,.sidenav .nav-head .sp,.sidenav .nav-head .loz{display:none}
  .page{padding:18px 16px 32px}
  .g-3{grid-template-columns:repeat(2,1fr)}
  .filters .gsearch{flex:1 1 220px;max-width:none}
}
@media (max-width: 980px){
  .g-4,.g-3{grid-template-columns:1fr 1fr}
  .topbar .seal{display:none}
  .page-header{flex-wrap:wrap;gap:10px}
}